Your Cart
-
${ item.product_title }€ ${item.price}
How do I place an order?
Orders can be placed directly through our website by adding products to your cart and completing your purchase.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders faster and makes future purchases easier.
What products do you offer?
Our offer includes: products printed on 3D printers and mushroom cultivation kits (so-called growkits ).
What forms of payment do you accept?
Payments are processed online by the following operators:
- Stripe – payment cards (Visa, Mastercard, American Express), Apple Pay, Google Pay,
- PayPal – payments from your PayPal account.
Is payment secure?
Yes. All transactions are encrypted using SSL and are PCI DSS compliant. Payment card details are processed exclusively by payment processors (PayPal and Stripe) – the store does not store any confidential data .
Is payment processed immediately?
Yes, payment is made in advance when you place your order.
What are the delivery options?
Goods are shipped to the address provided in the order. Delivery options and costs are provided when placing the order.
How long does it take to process an order?
Standard shipping takes place within 1–3 business days of receiving payment.
Can I track my shipment?
Yes, you will receive a tracking number after shipment.
Can I return a product?
Yes, you have the right to withdraw from the contract within 14 days of receiving the goods – except :
- products made to individual order,
- perishable products (e.g. active grow kits after opening).
To exercise your right of withdrawal, you can use the return form and send it to:
VARCH Sp. z o. o., ul. Pociągów Pancernych 1D, 32-005 Niepołomice or by e-mail: varchamazon@gmail.com
How to file a complaint?
Complaints should be submitted to: varchamazon@gmail.com . The seller will review the complaint within 14 days.
Can I receive a VAT invoice?
Yes, simply select the appropriate option when placing your order.
How can I contact customer service?
You can contact us by email: varchamazon@gmail.com or by mail to:
VARCH Sp. z o. o., ul. Pociągów Pancernych 1D, 32-005 Niepołomice